At Natural Gas Fire Place Store, we understand that your new fireplace is more than just a purchase—it’s the future centerpiece of your home. That’s why we’ve designed a delivery process that combines reliability with the elegance you expect from our products.

We proudly serve customers across the globe (excluding Asia and select remote regions), bringing warmth and beauty to homes worldwide while maintaining our commitment to Virginia Beach values of quality service and community.

Our Delivery Process

Once you’ve selected the perfect fireplace to transform your space, our delivery process ensures your order reaches you safely and efficiently:

  • Order Processing: 1-2 business days
  • Order Confirmation: You’ll receive an email confirmation immediately after placing your order
  • Shipping Notification: We’ll notify you when your order ships with tracking information
  • Delivery: Your fireplace arrives securely packaged and ready for installation

Shipping Options

Standard Shipping – $12.95

For those who wish to enjoy their new fireplace sooner, we offer expedited shipping through our trusted partners:

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 days after shipment
  • Ideal for: Customers seeking faster delivery with reliable tracking

Free Shipping

We believe premium fireplace solutions should be accessible to all, which is why we offer complimentary shipping on qualifying orders:

  • Carrier: EMS
  • Minimum Order: $50 or more
  • Delivery Time: 15-25 days after shipment
  • Perfect for: Budget-conscious homeowners planning ahead

International Delivery

While we serve customers globally (excluding Asia and select remote regions), delivery times may vary based on your location and customs processing. Our team works diligently to ensure a smooth international delivery experience, handling the complexities so you can focus on anticipating the transformation of your space.

After Delivery

We stand behind our products with a customer-friendly return policy:

  • Returns: 15 days from receipt of delivery
  • Condition: Items must be in original, unused condition with all packaging

Your satisfaction is our priority. From our headquarters in Virginia Beach to your home anywhere in our service area, we’re committed to ensuring your fireplace delivery experience reflects the same quality and elegance as our products.

Have questions about delivery? Our customer service team is here to help. Contact us at [email protected] or visit our website for more information.